Frequently Asked Questions

General FAQs

  • We cater a wide variety of events including weddings, corporate functions, birthday parties, anniversaries, graduations, holiday celebrations, and more. Our pastelitos, quipes, and fresh juices are perfect for both formal and casual gatherings.

  • We currently serve New York City and surrounding areas within a [X]-mile radius. For events beyond this area, additional travel fees may apply.

  • For the best availability, we recommend booking at least 2-3 weeks in advance for smaller events and 1-2 months for larger events or weddings. However, we understand that last-minute needs arise and will do our best to accommodate your request based on availability.

  • Yes! We offer tastings for clients who are considering our services for events over [X] guests. Tastings are scheduled by appointment and include samples of our most popular items. There is a [X] fee for tastings, which will be credited toward your final balance if you book with us.

Menu & Food

  • Absolutely! All our pastelitos and quipes are handmade fresh for each event. We never use frozen pre-made products.

  • Yes, we can accommodate various dietary needs including vegetarian, vegan, and gluten-free options. Please inform us of any allergies or dietary restrictions when placing your order, and we'll work with you to create appropriate menu options.

  • Whenever possible, we source fresh, seasonal ingredients from local suppliers and farmers markets. This ensures the highest quality and supports our local community.

  • Absolutely! While we have standard menu options, we're happy to customize your menu to suit your preferences and event theme. Custom menus may require additional time and cost depending on the complexity.

Pricing & Payments

  • Our pricing varies depending on your menu selections, event size, and service requirements. On average, our clients spend between $[X]-$[X] per person for food. We're happy to provide a detailed quote based on your specific needs.

  • For delivery or pickup orders, our minimum is $[X]. For full-service catering with staff, our minimum is $[X].

  • We accept cash, checks, credit cards, and digital payment methods like Venmo and Zelle.

  • We require a [X]% non-refundable deposit to secure your date. The remaining balance is due [X] days before your event.

Logistics & Service

  • Yes, for full-service catering, we handle all setup and cleanup of food service areas. For delivery orders, setup is available for an additional fee.

  • Yes, for full-service events, we provide professional serving staff. Our standard staffing ratio is approximately one server per [X] guests, depending on the complexity of service.

  • Our delivery fee includes transportation of food to your venue, basic setup of food in your provided serving dishes or our disposable containers, and any necessary reheating instructions.

  • We don't directly provide rental equipment, but we're happy to recommend trusted vendors in the area and can coordinate rentals on your behalf for an additional service fee.

Pop-Ups & Festivals

  • We regularly participate in [list local markets/festivals]. Follow us on social media @[your handle] for our up-to-date schedule and locations.

  • Yes! We have special combo deals and family packs available exclusively at our pop-up events and festivals.

  • Absolutely! Many of our catering clients discover us at local events. Just mention where you tried our food, and we'll be happy to discuss catering options for your private event.

Cancelling & Changes

  • Cancellations made [X] days or more before your event will forfeit the deposit. Cancellations made less than [X] days before your event will be charged [X]% of the total order.

  • Yes, we understand that guest counts and preferences may change. We can accommodate changes up to [X] days before your event. Significant changes made after this deadline may incur additional charges.

  • We'll work with you to develop a backup plan for outdoor events. If the event must be rescheduled due to severe weather, we'll do our best to accommodate the new date without additional fees, depending on our availability.